Why are you watching? Video surveillance in organizations

Purpose: Organizations and their actors are increasingly using video surveillance to monitor organizational members, employees, clients, and customers. The use of such technologies in workplaces creates a virtual panopticon and increases uncertainty for those under surveillance. Video surveillance in organizations poses several concerns for the privacy of individuals and creates a security-privacy dilemma for organizations to address. The purpose of this paper is to offer a decision-making model that ties in ethical considerations of access, equality, and transparency at four stages of video surveillance use in organizations: deployment of cameras and equipment, capturing footage, processing and storing data, and editing and sharing video footage. At each stage, organizational actors should clearly identify the purpose for video surveillance, adopt a minimum capability necessary to achieve their goals, and communicate decisions made and actions taken that involve video surveillance in order to reduce uncertainty and address privacy concerns of those being surveilled. Design/methodology/approach: The paper proposes a normative model for ethical video surveillance organizational decision making based on a review of relevant literature and recent events. Findings: The paper provides several implications for the future of dealing with security-privacy dilemmas in organizations and offers structured considerations for corporation leaders and decision makers. Practical implications: The paper includes implications for organizations to approach video surveillance with ethical considerations for stakeholder privacy while balancing security demands. Originality/value: This paper offers a framework for decision-makers that also offers opportunities for further research around the concept of ethics in organizational video surveillance.