What matters when introducing new information technology

Susan A. Brown, Norman L. Chervany, Bryan A. Reinicke

Research output: Contribution to journalReview articlepeer-review

30 Scopus citations


Various factors are needed for a successful implementation of information systems (IS) by researchers and practitioners to save IS project costs. The successful IS project factors include commitment, knowledge, communication, planning, and infrastructure. Six stages of IS implementation include initiation, adoption, adaptation, acceptance, routinization, and infusion. Organizations need to invest in educating the employees to identify new technologies that support the business strategies even during financial deficiency. A certain amount of flexibility need to be developed into the business architecture, infrastructure, and the planning process, to facilitate the integration of new technologies in the information systems. The business organization need to evaluate the enhanced employees skills and performances to support cost effective IS projects.

Original languageEnglish (US)
Pages (from-to)91-96
Number of pages6
JournalCommunications of the ACM
Issue number9
StatePublished - Sep 1 2007

ASJC Scopus subject areas

  • General Computer Science


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