Value creation in consumption journeys: recursive reflexivity and practice continuity

Melissa Archpru Akaka, Hope Jensen Schau

Research output: Contribution to journalArticlepeer-review

19 Scopus citations

Abstract

This study explores how reflexivity contributes to the continuation of value creation for consumers throughout consumption journeys. Reflexivity is awareness of the self within the world. Our study establishes a framework for studying consumption journeys centered on progressive engagement with a practice—in this case surfing—over time. We discover that reflexivity manifests in consumption journeys in an iterative, recursive manner—i.e., recursive reflexivity—tacking between identity (mis)alignment (with dominant institutions) and reflexive outcomes, such as imitating, improving, adapting and reconciling. Our findings reveal that recursive reflexivity contributes to the continuation of value creation in consumption journeys by fostering practice continuity—i.e., immersion, adaptation, innovation and/or dissolution of a practice—which provides opportunities for enhanced consumption experiences and supports the evolution of identity projects. These findings deepen the understanding of how practices, identity, and institutions contribute to value creation. Implications from these findings suggest that firms should pay close attention to recursive reflexivity and practice continuity to cultivate value creation with consumers by (a) providing opportunities for enhanced consumption experiences, (b) aligning or misaligning brand identity with dominant institutions, and (c) sparking imagining, identity evolution, and practice innovation.

Original languageEnglish (US)
Pages (from-to)499-515
Number of pages17
JournalJournal of the Academy of Marketing Science
Volume47
Issue number3
DOIs
StatePublished - May 15 2019
Externally publishedYes

Keywords

  • Consumption journey
  • Identity
  • Imagination
  • Institutions
  • Practices
  • Reflexivity
  • Value creation

ASJC Scopus subject areas

  • Business and International Management
  • Economics and Econometrics
  • Marketing

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