The role of ideology in mediated disputes at work: A justice perspective

Barry M. Goldman, Russell Cropanzano, Jordan H. Stein, Debra L. Shapiro, Sherry Thatcher, Jaewon Ko

Research output: Contribution to journalArticlepeer-review

14 Scopus citations


Purpose - The purpose of this paper is to explore the causes, impact, and resolution of ideological conflicts in the workplace. By integrating research on organizational justice, the paper aims to argue that ideological discord is engendered though the interaction of distributive, procedural, and interactional (un)fairness. Design/methodology/approach - Using a longitudinal field study, the ideas were tested with a sample of 77 claimants, undergoing mediation through the USA. Equal Employment Opportunity Commission (EEOC). Findings - The results were generally supportive of all predictions, suggesting that, though injustice may cause troublesome ideological conflicts, fair dispute resolution interventions can provide a remedy. Originality/value - The research documented in this paper is particularly important because it suggests that justice can be restored through the intervention of a neutral mediator.

Original languageEnglish (US)
Pages (from-to)210-233
Number of pages24
JournalInternational Journal of Conflict Management
Issue number3
StatePublished - 2008


  • Conflict resolution
  • Dispute resolutions
  • Ideologies (philosophy)
  • Justice
  • United States of America
  • Workplace

ASJC Scopus subject areas

  • Communication
  • Strategy and Management
  • Management of Technology and Innovation


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