The managerial ethical and operational challenges of hospital cybersecurity

Darrell Norman Burrell, Sharon L. Burton, Calvin Nobles, Delores Springs, Allison Huff, Kim L. Brown-Jackson, Kevin Richardson, Jorja Wright, S. Raschid Muller, Angel J. Jones

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

The COVID-19 pandemic has presented healthcare institutions with unprecedented challenges in maintaining robust cybersecurity practices to safeguard patient data and protect critical healthcare operations. This chapter explores the ethical, organizational cultural, and leadership complexities hospitals face in cybersecurity during and after the pandemic. Ethical considerations encompass patient privacy, informed consent, and the responsible use of emerging technologies. Organizational cultural challenges involve balancing patient care priorities with cybersecurity efforts, fostering a cybersecurity-aware culture, and mitigating insider threats. Drawing insights from real-world experiences and expert opinions, this chapter sheds light on the multifaceted nature of hospital cybersecurity challenges amidst a global crisis. This chapter explores the nature of these challenges through a management consultant hospital intervention in a hospital that has experienced a significant cybersecurity breach.

Original languageEnglish (US)
Title of host publicationTransformational Interventions for Business, Technology, and Healthcare
PublisherIGI Global
Pages444-458
Number of pages15
ISBN (Electronic)9798369316351
ISBN (Print)9798369316344
DOIs
StatePublished - Oct 16 2023

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • General Business, Management and Accounting
  • General Computer Science

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