TY - GEN
T1 - The influence of conversational agents on socially desirable responding
AU - Schuetzler, Ryan M.
AU - Giboney, Justin Scott
AU - Mark Grimes, G.
AU - Nunamaker, Jay F.
N1 - Funding Information:
This research was supported by the National Science Foundation under Grant No. 1068026, and by the Nebraska Research Initiative.
Publisher Copyright:
© 2018 IEEE Computer Society. All rights reserved.
PY - 2018
Y1 - 2018
N2 - Conversational agents (CAs) are becoming an increasingly common component in many information systems. The ubiquity of CAs in cell phones, entertainment systems, and messaging applications has led to a growing need to understand how design choices made when developing CAs influence user interactions. In this study, we explore the use case of CAs that gather potentially sensitive information from people—for example, in a medical interview. Using a laboratory experiment, we examine the influence of CA responsiveness and embodiment on the answers people give in response to sensitive and non-sensitive questions. The results show that for sensitive questions, the responsiveness of the CA increased the social desirability of the responses given by participants.
AB - Conversational agents (CAs) are becoming an increasingly common component in many information systems. The ubiquity of CAs in cell phones, entertainment systems, and messaging applications has led to a growing need to understand how design choices made when developing CAs influence user interactions. In this study, we explore the use case of CAs that gather potentially sensitive information from people—for example, in a medical interview. Using a laboratory experiment, we examine the influence of CA responsiveness and embodiment on the answers people give in response to sensitive and non-sensitive questions. The results show that for sensitive questions, the responsiveness of the CA increased the social desirability of the responses given by participants.
UR - http://www.scopus.com/inward/record.url?scp=85055789643&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85055789643&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85055789643
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 283
EP - 292
BT - Proceedings of the 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
A2 - Bui, Tung X.
PB - IEEE Computer Society
T2 - 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
Y2 - 2 January 2018 through 6 January 2018
ER -