TY - JOUR
T1 - The Implications of Communication Technologies for Supportive Conversations
T2 - A Dynamic Dyadic Systems Approach Examining Turn Transitions
AU - Rains, Stephen A.
AU - Pavlich, Corey A.
AU - Tsetsi, Eric
AU - Ashtaputre, Anjali
AU - Lutovsky, Bethany R.
AU - Akers, Chelsie
AU - Nemcova, Katerina
N1 - Publisher Copyright:
© 2023 Taylor & Francis Group, LLC.
PY - 2023
Y1 - 2023
N2 - Although turn-level dynamics involving the back-and-forth exchange of talk between support seekers and providers form the foundation for supportive conversations, they have largely been overlooked by researchers studying the implications of communication technologies for social support. To address this gap, we demonstrate the utility of examining turn transitions using configural frequency analysis to investigate patterns of talk that mark and distinguish supportive conversations conducted face-to-face and via instant messaging. Using secondary data from two experiments in which the medium for supportive conversations was manipulated among stranger dyads, we explore the nature and prevalence of seeker-to-provider and provider-to-seeker turn transitions. The results demonstrated interpersonal coordination in off-topic talk between seekers and providers that transcended the communication medium. Additionally, patterns were observed suggesting that high levels of provider person centeredness were more likely to be generated and influential in turn transitions appearing in instant messaging compared to face-to-face conversations.
AB - Although turn-level dynamics involving the back-and-forth exchange of talk between support seekers and providers form the foundation for supportive conversations, they have largely been overlooked by researchers studying the implications of communication technologies for social support. To address this gap, we demonstrate the utility of examining turn transitions using configural frequency analysis to investigate patterns of talk that mark and distinguish supportive conversations conducted face-to-face and via instant messaging. Using secondary data from two experiments in which the medium for supportive conversations was manipulated among stranger dyads, we explore the nature and prevalence of seeker-to-provider and provider-to-seeker turn transitions. The results demonstrated interpersonal coordination in off-topic talk between seekers and providers that transcended the communication medium. Additionally, patterns were observed suggesting that high levels of provider person centeredness were more likely to be generated and influential in turn transitions appearing in instant messaging compared to face-to-face conversations.
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U2 - 10.1080/19312458.2023.2207005
DO - 10.1080/19312458.2023.2207005
M3 - Article
AN - SCOPUS:85158100486
SN - 1931-2458
VL - 17
SP - 293
EP - 306
JO - Communication Methods and Measures
JF - Communication Methods and Measures
IS - 4
ER -