TY - GEN
T1 - The emergence of social media as boundary objects in crisis response
T2 - International Conference on Information Systems, ICIS 2013
AU - Tim, Yenni
AU - Yang, Lusi
AU - Pan, Shan L.
AU - Kaewkitipong, Laddawan
AU - Ractham, Peter
PY - 2013
Y1 - 2013
N2 - During a series of recent natural catastrophes, social media has played an increasingly prominent and varied role in crisis response, ranging from facilitating the recruitment of volunteers during an earthquake to supporting spiritual recovery after a hurricane. In this paper, we propose that social media, beyond the conventional role of information support, can also function as boundary objects, which are crucial in spanning the boundaries among involved parties that inherently restrict crisis response. Using the 2011 Thailand floods as a case study, we present a conceptual model of the role of social media in enabling a coordinated response to disasters. More specifically, the model presents three distinct processes of emergence and the corresponding boundary objects enabled by the use of social media, which are important in bridging the cognitive, relational and social boundaries among the various entities involved in crisis response.
AB - During a series of recent natural catastrophes, social media has played an increasingly prominent and varied role in crisis response, ranging from facilitating the recruitment of volunteers during an earthquake to supporting spiritual recovery after a hurricane. In this paper, we propose that social media, beyond the conventional role of information support, can also function as boundary objects, which are crucial in spanning the boundaries among involved parties that inherently restrict crisis response. Using the 2011 Thailand floods as a case study, we present a conceptual model of the role of social media in enabling a coordinated response to disasters. More specifically, the model presents three distinct processes of emergence and the corresponding boundary objects enabled by the use of social media, which are important in bridging the cognitive, relational and social boundaries among the various entities involved in crisis response.
KW - Boundary object
KW - Case study
KW - Collective action
KW - Emergence
KW - Social media
UR - http://www.scopus.com/inward/record.url?scp=84897802065&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84897802065&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84897802065
SN - 9781629934266
T3 - International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design
SP - 3882
EP - 3893
BT - International Conference on Information Systems (ICIS 2013)
Y2 - 15 December 2013 through 18 December 2013
ER -