Temporal Aspects of Information Technology Use:: Increasing Shift Work Effectiveness

Roslin V. Hauck, Sherry M.B. Thatcher, Suzanne P. Weisband

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


The dynamic nature of organizations and technologies require a comprehensive understanding of how organizational forms and information technology interact. While previous research and theories of information technology have investigated aspects such as organizational structure, individual and group behavior, and inter-organizational relationships, shift work, an important temporal aspect often found in service organizations, is surprisingly absent in the literature. The purpose of this paper is to examine the effect that shift work has on employee use and satisfaction with information technology. The results of a field study of a police organization indicate that information technology systems are valued differently by workers on different shifts. The authors discuss how this research helps advance theories of technology use and effectiveness (such as task-technology fit and technology acceptance model) and present important practical implications of this study for strategic alignment of technology in the areas of systems design, implementation, addressing the needs of peripheral workers, and resource management.

Original languageEnglish (US)
Pages (from-to)1-18
Number of pages18
JournalInternational Journal of Information Systems in the Service Sector
Issue number2
StatePublished - 2010


  • Police Organization
  • Shift Work
  • Task-Technology Fit
  • Technology Acceptance Model
  • User Satisfaction

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Strategy and Management
  • Management Science and Operations Research
  • Information Systems and Management


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