Technology Implementation Management in Law Enforcement: COPLINK System Usability and User Acceptance Evaluations

Increasingly, government agencies are facing the challenge of effective implementation of information technologies critical to their digital government programs and initiatives. This article reports two user-centric evaluation studies of COPLINK, an integrated knowledge management system that supports and enhances law enforcement officers' crime-fighting activities. Specifically, the evaluations concentrate on system usability and user acceptance in the law enforcement setting. The article describes the study designs, highlights the analysis results, and discusses their implications for digital government research and practices. Findings from these studies provide valuable insights into digital government system evaluation and, at the same time, shed light on how government agencies can design adequate management interventions to foster technology acceptance and use.