TY - JOUR
T1 - Stepping aside and moving on
T2 - A rejoinder to a rejoinder
AU - Vargo, Stephen L.
AU - Lusch, Robert F.
PY - 2011/7
Y1 - 2011/7
N2 - Purpose: This paper proposes a rejoinder to the O'Shaughnessy and O'Shaughnessy rejoinder to "Service dominant logic: a necessary step", the commentary on their previous criticism of service-dominant logic. Design/methodology/approach: This paper is a critical analysis of O'Shaughnessy and O'Shaughnessy's comments. Findings: The paper finds that O'Shaughnessy and O'Shaughnessy's comments are, according to their own admission, contrived, without regard to or familiarity with the body of work they criticise. The work they disparage includes not only its own but, by implication, that contributed by a large and growing number of scholars worldwide who find service-dominant logic a useful, informed and informing orientation to the market and marketing. Research limitations/implications: Scholars are encouraged to continue to collaborate and contribute to the development and advancement of service-dominant logic as an ongoing, open-source endeavour. Originality/value: This paper suggests that, whereas serious debate and dialogue about service-dominant logic, including that which is critical, are encouraged and are essential to meaningful advancement, it is probably best to disregard the less useful criticism contained in O'Shaughnessy and O'Shaughnessy's rejoinder, and move on to more serious work.
AB - Purpose: This paper proposes a rejoinder to the O'Shaughnessy and O'Shaughnessy rejoinder to "Service dominant logic: a necessary step", the commentary on their previous criticism of service-dominant logic. Design/methodology/approach: This paper is a critical analysis of O'Shaughnessy and O'Shaughnessy's comments. Findings: The paper finds that O'Shaughnessy and O'Shaughnessy's comments are, according to their own admission, contrived, without regard to or familiarity with the body of work they criticise. The work they disparage includes not only its own but, by implication, that contributed by a large and growing number of scholars worldwide who find service-dominant logic a useful, informed and informing orientation to the market and marketing. Research limitations/implications: Scholars are encouraged to continue to collaborate and contribute to the development and advancement of service-dominant logic as an ongoing, open-source endeavour. Originality/value: This paper suggests that, whereas serious debate and dialogue about service-dominant logic, including that which is critical, are encouraged and are essential to meaningful advancement, it is probably best to disregard the less useful criticism contained in O'Shaughnessy and O'Shaughnessy's rejoinder, and move on to more serious work.
KW - Logic
KW - Perspective
KW - Service delivery
UR - http://www.scopus.com/inward/record.url?scp=79959537846&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79959537846&partnerID=8YFLogxK
U2 - 10.1108/03090561111137741
DO - 10.1108/03090561111137741
M3 - Article
AN - SCOPUS:79959537846
SN - 0309-0566
VL - 45
SP - 1319
EP - 1321
JO - European Journal of Marketing
JF - European Journal of Marketing
IS - 7
ER -