@inproceedings{1e31307abf0e4c3e85a33a932629cfc0,
title = "Social capital and volunteerism in virtual communities: The case of the Internet Chess Club",
abstract = "Considers the theory of social capital and volunteerism in an online gaming community, the Internet Chess Club (ICC). We discuss how increased social capital provides broad classes of benefits to the participants of the network and suggest how volunteerism can be expected to increase the social capital of a network. We present survey data collected from 62 members of ICC to examine how different types of online volunteers are recruited and work in a successful virtual community. We show that ICC volunteers encourage and enable intense interaction for the benefit of all the membership subgroups. That is, volunteers create social capital and serve as a key asset of the ICC business model; they strengthen both the ICC core business tenets and improve the software features it can offer to members, thereby providing the key to one virtual community's business success.",
keywords = "Advertising, Autism, Computer aided software engineering, Diseases, Electronic commerce, Internet, Power generation economics, Recruitment, Social network services, Yarn",
author = "M. Ginsburg and S. Weisband",
note = "Publisher Copyright: {\textcopyright} 2002 IEEE.; 35th Annual Hawaii International Conference on System Sciences, HICSS 2002 ; Conference date: 07-01-2002 Through 10-01-2002",
year = "2002",
doi = "10.1109/HICSS.2002.994152",
language = "English (US)",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
publisher = "IEEE Computer Society",
pages = "2225--2234",
editor = "Sprague, {Ralph H.}",
booktitle = "Proceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS 2002",
}