Preventive services and satisfaction of cherokee nation patients

Stephanie L. McFall; Teshia G.A. Solomon; David W. Smith; Marilyn Kelley

doi:10.1097/00124784-200107010-00012

Preventive services and satisfaction of cherokee nation patients

Stephanie L. McFall, Teshia G.A. Solomon, David W. Smith, Marilyn Kelley

Family and Community Medicine

Research output: Contribution to journal › Article › peer-review

4 Scopus citations

Abstract

This article assesses the relationship between receipt of preventive services and satisfaction in five clinics operated by the Cherokee Nation. Data are from personal interviews of 596 adult patients attending the clinics on consecutive days in 1995 and 1997. Analyses are based on 535 patients with complete satisfaction. Patients were most satisfied with communication, advice on how to stay healthy, and preventive care; there was less satisfaction with follow-up and continuity of care. Satisfaction was not associated with receipt of screening tests. However, patients who received advice or assistance with smoking cessation or dietary recommendations had higher overall satisfaction.

Original language	English (US)
Pages (from-to)	76-83
Number of pages	8
Journal	Journal of Public Health Management and Practice
Volume	7
Issue number	1
DOIs	https://doi.org/10.1097/00124784-200107010-00012
State	Published - 2001

Keywords

Ambulatory care
American Indian
Clinical preventive services
Patient satisfaction

ASJC Scopus subject areas

Health Policy
Public Health, Environmental and Occupational Health

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10.1097/00124784-200107010-00012

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abstract = "This article assesses the relationship between receipt of preventive services and satisfaction in five clinics operated by the Cherokee Nation. Data are from personal interviews of 596 adult patients attending the clinics on consecutive days in 1995 and 1997. Analyses are based on 535 patients with complete satisfaction. Patients were most satisfied with communication, advice on how to stay healthy, and preventive care; there was less satisfaction with follow-up and continuity of care. Satisfaction was not associated with receipt of screening tests. However, patients who received advice or assistance with smoking cessation or dietary recommendations had higher overall satisfaction.",

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AB - This article assesses the relationship between receipt of preventive services and satisfaction in five clinics operated by the Cherokee Nation. Data are from personal interviews of 596 adult patients attending the clinics on consecutive days in 1995 and 1997. Analyses are based on 535 patients with complete satisfaction. Patients were most satisfied with communication, advice on how to stay healthy, and preventive care; there was less satisfaction with follow-up and continuity of care. Satisfaction was not associated with receipt of screening tests. However, patients who received advice or assistance with smoking cessation or dietary recommendations had higher overall satisfaction.

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KW - Patient satisfaction

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Preventive services and satisfaction of cherokee nation patients

Abstract

Keywords

ASJC Scopus subject areas

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