TY - JOUR
T1 - Pharmacists’ perceptions of the pharmacists’ patient care process and performance in a simulated patient interaction
AU - Lott, Breanne E.
AU - Anderson, Elizabeth J.
AU - Villa Zapata, Lorenzo
AU - Cooley, Janet Heather
AU - Forbes, Stephanie
AU - Taylor, Ann M.
AU - Warholak, Terri
N1 - Funding Information:
Funding: This work was supported by the Grant or Cooperative Agreement Number, DP004793, funded by the Centers for Disease Control and Prevention . Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the Centers for Disease Control and Prevention or the Department of Health and Human Services. This work was also supported by Tabula Rasa Op-Co and Arizona Department of Health Services ( ADHS14-072992 ).
Funding Information:
Disclosure: Breanne E. Lott, Elizabeth J. Anderson, Lorenzo Villa Zapata, Ann M. Taylor, and Terri Warholak received funding from Tabula Rasa Op-Co . Elizabeth J. Anderson, Ann M. Taylor, and Terri Warholak received funding from Arizona Department of Health Services and Pharmacy Quality Alliance, Merck Sharp & Dohme Corp. , a subsidiary of Merck & Co., Inc. , Kenilworth, New Jersey. Ann M. Taylor discloses that this work was completed previously during her employment at the University of Arizona. Stephanie Forbes is an employee of Tabula Rasa Op-Co . The authors declare no other relevant conflicts of interest or financial relationships.
Funding Information:
Disclosure: Breanne E. Lott, Elizabeth J. Anderson, Lorenzo Villa Zapata, Ann M. Taylor, and Terri Warholak received funding from Tabula Rasa Op-Co. Elizabeth J. Anderson, Ann M. Taylor, and Terri Warholak received funding from Arizona Department of Health Services and Pharmacy Quality Alliance, Merck Sharp & Dohme Corp., a subsidiary of Merck & Co., Inc., Kenilworth, New Jersey. Ann M. Taylor discloses that this work was completed previously during her employment at the University of Arizona. Stephanie Forbes is an employee of Tabula Rasa Op-Co. The authors declare no other relevant conflicts of interest or financial relationships.Funding: This work was supported by the Grant or Cooperative Agreement Number, DP004793, funded by the Centers for Disease Control and Prevention. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the Centers for Disease Control and Prevention or the Department of Health and Human Services. This work was also supported by Tabula Rasa Op-Co and Arizona Department of Health Services (ADHS14-072992).
Publisher Copyright:
© 2020 American Pharmacists Association®
PY - 2020/11/1
Y1 - 2020/11/1
N2 - Objectives: To (1) evaluate the use of the pharmacists’ patient care process (PPCP) by licensed pharmacists through a simulated patient activity and (2) describe pharmacists’ awareness and perceptions of the PPCP in the state of Arizona. Design: Interviews were conducted to elicit pharmacists’ perceptions and awareness of the PPCP. A simulated patient activity involved a role-play pharmacist-patient interaction in a community pharmacy setting. The PPCP was employed as the evaluative framework to assess pharmacist behavior. Setting and participants: Pharmacists licensed in the state of Arizona practicing in various pharmacy settings were recruited through e-mail list serves and snowball recruitment. Data were collected in person, by telephone, and via video chat. Outcome measures: Emergent qualitative themes from interviews were used to describe pharmacists’ awareness and perceptions of the PPCP. The presence or absence of PPCP elements were assessed during the simulations. Results: A total of 17 pharmacists were interviewed; 16 participated in the simulated activity. Of these, 7 (41.2%) participants recalled specific details regarding the PPCP process. Participants felt that the PPCP accurately reflected their daily workflow. Accordingly, a mean of 15.8 of the 19 PPCP elements was observed in simulated pharmacist-patient interactions, still allowing room for improvement in pharmacist-led care planning. Participants indicated perceived value in a shared patient care process that facilitates collaboration with myriad health professionals and as an aid to leverage pharmacists’ role on health care teams. Conclusion: In this study, pharmacists practicing in Arizona in various settings expressed an awareness of the PPCP, felt it accurately reflected the work they do, and expressed that the tool potentially added value to their work.
AB - Objectives: To (1) evaluate the use of the pharmacists’ patient care process (PPCP) by licensed pharmacists through a simulated patient activity and (2) describe pharmacists’ awareness and perceptions of the PPCP in the state of Arizona. Design: Interviews were conducted to elicit pharmacists’ perceptions and awareness of the PPCP. A simulated patient activity involved a role-play pharmacist-patient interaction in a community pharmacy setting. The PPCP was employed as the evaluative framework to assess pharmacist behavior. Setting and participants: Pharmacists licensed in the state of Arizona practicing in various pharmacy settings were recruited through e-mail list serves and snowball recruitment. Data were collected in person, by telephone, and via video chat. Outcome measures: Emergent qualitative themes from interviews were used to describe pharmacists’ awareness and perceptions of the PPCP. The presence or absence of PPCP elements were assessed during the simulations. Results: A total of 17 pharmacists were interviewed; 16 participated in the simulated activity. Of these, 7 (41.2%) participants recalled specific details regarding the PPCP process. Participants felt that the PPCP accurately reflected their daily workflow. Accordingly, a mean of 15.8 of the 19 PPCP elements was observed in simulated pharmacist-patient interactions, still allowing room for improvement in pharmacist-led care planning. Participants indicated perceived value in a shared patient care process that facilitates collaboration with myriad health professionals and as an aid to leverage pharmacists’ role on health care teams. Conclusion: In this study, pharmacists practicing in Arizona in various settings expressed an awareness of the PPCP, felt it accurately reflected the work they do, and expressed that the tool potentially added value to their work.
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U2 - 10.1016/j.japh.2020.03.017
DO - 10.1016/j.japh.2020.03.017
M3 - Article
C2 - 32354632
AN - SCOPUS:85083771953
SN - 1544-3191
VL - 60
SP - 796-803.e3
JO - Journal of the American Pharmacists Association
JF - Journal of the American Pharmacists Association
IS - 6
ER -