Performance evaluation of a knowledge-based system. A validation study

Ajay S. Vinze; Douglas R. Vogel; Jay F. Nunamaker

doi:10.1016/0378-7206(91)90068-D

Performance evaluation of a knowledge-based system. A validation study

Ajay S. Vinze, Douglas R. Vogel, Jay F. Nunamaker

Management Information Systems

Research output: Contribution to journal › Article › peer-review

8 Scopus citations

Abstract

To demonstrate the usefulness of a system, it is important to test it within the boundaries of its limitations. In the case of expert systems, the premise is that the goal of the technology is to enable a non-expert to complete the steps of solving a problem in a way similar to that of an expert. If computer-based systems are to take the lead in problem solving, they must inevitably be subjected to appropriate and adequate validation. In this paper, we present results from a validation study conducted on a knowledge-based system called ICE (Information Center Expert). The ICE system was developed to determine the software requirements of end-users and make appropriate recommendations. It incorporates the expertise of consultants from IBM/Endicott, IBM Tucson and the Center for the Management of Information (CMI) at the University of Arizona. The results reported here are based on the validation exercise conducted for the ICE implementation at the University of Arizona.

Original language	English (US)
Pages (from-to)	225-235
Number of pages	11
Journal	Information and Management
Volume	21
Issue number	4
DOIs	https://doi.org/10.1016/0378-7206(91)90068-D
State	Published - Nov 1991

Keywords

Expert system validation
Information centers
Knowledge-based systems

ASJC Scopus subject areas

Management Information Systems
Information Systems
Information Systems and Management

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10.1016/0378-7206(91)90068-D

Cite this

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title = "Performance evaluation of a knowledge-based system. A validation study",

abstract = "To demonstrate the usefulness of a system, it is important to test it within the boundaries of its limitations. In the case of expert systems, the premise is that the goal of the technology is to enable a non-expert to complete the steps of solving a problem in a way similar to that of an expert. If computer-based systems are to take the lead in problem solving, they must inevitably be subjected to appropriate and adequate validation. In this paper, we present results from a validation study conducted on a knowledge-based system called ICE (Information Center Expert). The ICE system was developed to determine the software requirements of end-users and make appropriate recommendations. It incorporates the expertise of consultants from IBM/Endicott, IBM Tucson and the Center for the Management of Information (CMI) at the University of Arizona. The results reported here are based on the validation exercise conducted for the ICE implementation at the University of Arizona.",

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AU - Vogel, Douglas R.

AU - Nunamaker, Jay F.

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Y1 - 1991/11

N2 - To demonstrate the usefulness of a system, it is important to test it within the boundaries of its limitations. In the case of expert systems, the premise is that the goal of the technology is to enable a non-expert to complete the steps of solving a problem in a way similar to that of an expert. If computer-based systems are to take the lead in problem solving, they must inevitably be subjected to appropriate and adequate validation. In this paper, we present results from a validation study conducted on a knowledge-based system called ICE (Information Center Expert). The ICE system was developed to determine the software requirements of end-users and make appropriate recommendations. It incorporates the expertise of consultants from IBM/Endicott, IBM Tucson and the Center for the Management of Information (CMI) at the University of Arizona. The results reported here are based on the validation exercise conducted for the ICE implementation at the University of Arizona.

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Performance evaluation of a knowledge-based system. A validation study

Abstract

Keywords

ASJC Scopus subject areas

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