Patients' Perceptions of Increased Pharmacy Contact

Brian L. Erstad, Jo Laine R. Draugalis, Scott M. Waldrop, Leslie Scheurer, Michael D. Namanny

Research output: Contribution to journalArticlepeer-review

13 Scopus citations


This prospective, randomized study was conducted to determine if increased patient contact between pharmacists and patients would result in greater patient awareness and satisfaction with their hospital stay and particularly with pharmacists and pharmacy services. Eligible patients were randomized to receive either the usual pharmacy care with minimum contact with the pharmacist, or expanded services based on increased contact with the pharmacist. A questionnaire was used to determine patient awareness and satisfaction. Statistically significant differences were found between the groups on awareness and satisfaction with pharmacy services scales as well as total scores. Total patient scores were highly reliable, with an a coefficient of 0.87. In addition, comments by patients in the group with increased contact were overwhelmingly positive, in contrast to those receiving usual care. Patients desire and appreciate greater contact with pharmacists. 1994 Pharmacotherapy Publications Inc.

Original languageEnglish (US)
Pages (from-to)724-728
Number of pages5
JournalPharmacotherapy: The Journal of Human Pharmacology and Drug Therapy
Issue number6
StatePublished - 1994

ASJC Scopus subject areas

  • Pharmacology (medical)


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