Organizational crisis management systems: Planning for intelligent action

Jay F. Nunamaker, E. Sue Weber, Minder Chen

Research output: Contribution to journalArticlepeer-review

48 Scopus citations


Intelligent behavior requires being able to acquire information and to use it to make and implement effective decisions. In exploring ways to help organizations function intelligently in crisis situations, a group decision support environment has been developed and a set of crisis planning tools designed. Intended to complement strategic planning systems, these tools are expected to help planners develop and communicate an understanding of high-priority issues so that intelligent decisions can be made and implemented during crises. The paper characterizes intelligent organizations, defines organizational crises, discusses the consequences of crises, and presents a crisis-management framework. Finally, the use of the tools is illustrated with a crisis planning case.

Original languageEnglish (US)
JournalJournal of Management Information Systems
Issue number3
StatePublished - Dec 1988


  • Collaborative knowledge work
  • Crisis management systems
  • Organizational crises
  • Organizational learning

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management


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