Managing technological change when change is mandatory

Anne P. Massey, Mitzi M. Montoya-Weiss, Susan A. Brown

Research output: Contribution to journalConference articlepeer-review

1 Scopus citations


The expectation that banks and other service industries will do better through investments in innovative IT applications requires a fundamental understanding that benefits do not stem from technology alone. Innovative IT applications change the way banks conduct their business and, as such, must be viewed as a major organizational change. This study examines how different perspectives of innovative IT influence the implementation process, attitudes toward usage, and perceived benefits in mandatory use situations. Using a case study methodology, we explore these issues in the context of a major IT initiative underway at a multi-bank holding company headquartered in the Midwest.

Original languageEnglish (US)
Pages (from-to)4758-4762
Number of pages5
JournalProceedings of the IEEE International Conference on Systems, Man and Cybernetics
StatePublished - 1998
EventProceedings of the 1998 IEEE International Conference on Systems, Man, and Cybernetics. Part 3 (of 5) - San Diego, CA, USA
Duration: Oct 11 1998Oct 14 1998

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Hardware and Architecture


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