Abstract
The expectation that banks and other service industries will do better through investments in innovative IT applications requires a fundamental understanding that benefits do not stem from technology alone. Innovative IT applications change the way banks conduct their business and, as such, must be viewed as a major organizational change. This study examines how different perspectives of innovative IT influence the implementation process, attitudes toward usage, and perceived benefits in mandatory use situations. Using a case study methodology, we explore these issues in the context of a major IT initiative underway at a multi-bank holding company headquartered in the Midwest.
Original language | English (US) |
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Pages (from-to) | 4758-4762 |
Number of pages | 5 |
Journal | Proceedings of the IEEE International Conference on Systems, Man and Cybernetics |
Volume | 5 |
State | Published - 1998 |
Externally published | Yes |
Event | Proceedings of the 1998 IEEE International Conference on Systems, Man, and Cybernetics. Part 3 (of 5) - San Diego, CA, USA Duration: Oct 11 1998 → Oct 14 1998 |
ASJC Scopus subject areas
- Control and Systems Engineering
- Hardware and Architecture