@inproceedings{a2094420023d4bc091264eba7ea42cd8,
title = "KNOWLEDGE-BASED SYSTEMS SUPPORT FOR INFORMATION CENTERS.",
abstract = "The Information Center Expert (ICE) project, which attempts to provide knowledge-based support for information centers (ICs), is described. The project has three divisions, corresponding to the three areas of responsibility for information centers: Information Center Expert for Consultation, Distribution, and Help-Service (ICE/C, ICE/D, and ICE/H). The authors present the ICE/C architecture and discuss functional extensions to ICE/C, i. e. , ICE/D and ICE/H, for supporting the other responsibilities of the IC. An approach to knowledge elicitation using a group decision support environment is presented. The use of an object-oriented approach as a representation technique is discussed.",
author = "Nunamaker, \{Jay F.\} and Konsynski, \{Benn R.\} and Minder Chen and Vinze, \{Ajay S.\} and Chen, \{Y. Irene Liou\} and Helme, \{Mari M.\}",
year = "1988",
language = "English (US)",
isbn = "0818608439",
series = "Proceedings of the Hawaii International Conference on System Science",
publisher = "IEEE",
pages = "96--105",
editor = "Konsynski, \{Benn R.\} and \{Harvard University\}, Cambridge",
booktitle = "Proceedings of the Hawaii International Conference on System Science",
}