Judging the credibility of information gathered from face-to-face interactions

Matthew L. Jensen, Judee K. Burgoon, Jay F. Nunamaker

Research output: Contribution to journalArticlepeer-review

10 Scopus citations


One of the most pernicious threats to information quality comes through perpetration of deception by information suppliers. Deception undermines many critical dimensions of information quality, such as accuracy, completeness, and believability. Despite this threat, information gatherers are ill equipped to assess the credibility of information suppliers. This work presents a prototype system that examines messages gathered during direct, face-to-face information gathering. The system unobtrusively identifies kinesic and linguistic features that may indicate deception in information suppliers' messages. System use was found to significantly improve assessment ability in between- subjects and within-subjects tests. The improved ability to accurately assess credibility during face-to-face interactions should yield higher information quality.

Original languageEnglish (US)
Article number1805289
JournalJournal of Data and Information Quality
Issue number1
StatePublished - Jul 2010


  • Credibility assessment
  • Deception detection
  • Decision-aids
  • Human-computer interaction
  • Information veracity
  • Kinesics
  • Linguistics

ASJC Scopus subject areas

  • Information Systems
  • Information Systems and Management


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