TY - GEN
T1 - Investigating the effect of insurance fraud on mouse usage in human-computer interactions
AU - Hibbeln, Martin
AU - Jenkins, Jeffrey L.
AU - Schneider, Christoph
AU - Valacich, Joseph S.
AU - Weinmann, Markus
PY - 2014
Y1 - 2014
N2 - The completion of online forms is the catalyst for many business and governmental processes. However, providing fraudulent information in such forms is pervasive, resulting in costly consequences for organizations and society. Furthermore, detecting fraudulent responses in online forms is often very difficult, time consuming, and expensive. This research proposes that analyzing users' mouse movements may reveal when a person is being fraudulent. Namely, based on neuroscience and deception theory, the paper explains how deception may influence hand movements captured via the computer mouse. In an insurance fraud context, a study is conducted to explore these proposed relationships. The results suggest that being deceptive may increase the normalized distance of movement, decrease the speed of movement, increase the response time, and result in more left clicks. Implications for human-computer interaction research and practice are discussed.
AB - The completion of online forms is the catalyst for many business and governmental processes. However, providing fraudulent information in such forms is pervasive, resulting in costly consequences for organizations and society. Furthermore, detecting fraudulent responses in online forms is often very difficult, time consuming, and expensive. This research proposes that analyzing users' mouse movements may reveal when a person is being fraudulent. Namely, based on neuroscience and deception theory, the paper explains how deception may influence hand movements captured via the computer mouse. In an insurance fraud context, a study is conducted to explore these proposed relationships. The results suggest that being deceptive may increase the normalized distance of movement, decrease the speed of movement, increase the response time, and result in more left clicks. Implications for human-computer interaction research and practice are discussed.
KW - Fraud
KW - Human-computer interaction
KW - Mouse Movements
UR - http://www.scopus.com/inward/record.url?scp=85107713825&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85107713825&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85107713825
SN - 9781634396943
T3 - 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
BT - 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
PB - Association for Information Systems
T2 - 35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014
Y2 - 14 December 2014 through 17 December 2014
ER -