Abstract
This paper describes an application-oriented examination of an automated online support process for the Center of Computing and Information Technology at The University of Arizona. The online consulting activity at the Center is modeled as a set of unrelated parallel machines, the consultants, which process a stream of incoming jobs, the online help requests. Automatic Indexing, a type of Natural Language Processing, is applied to each job to estimate its machine dependent processing time. Following the time estimation scheme, we develop an online scheduling procedure whose objective is to minimize the mean flow time (reflecting perceived quality of service).
| Original language | English (US) |
|---|---|
| Pages (from-to) | 372-377 |
| Number of pages | 6 |
| Journal | Proceedings of the IEEE International Conference on Systems, Man and Cybernetics |
| Volume | 1 |
| State | Published - 1998 |
| Event | Proceedings of the 1998 IEEE International Conference on Systems, Man, and Cybernetics. Part 1 (of 5) - San Diego, CA, USA Duration: Oct 11 1998 → Oct 14 1998 |
ASJC Scopus subject areas
- Control and Systems Engineering
- Hardware and Architecture