Integrating information systems technologies to support consultation in an information center

Sudha Ram; Stephen Hayne; David Carlson

doi:10.1016/0378-7206(92)90015-8

Integrating information systems technologies to support consultation in an information center

Sudha Ram
, Stephen Hayne
, David Carlson

Research output: Contribution to journal › Article › peer-review

4 Scopus citations

Abstract

This paper presents an approach for integrating different types of information systems technologies to support the functions of an information center (IC). A knowledge-based system, information center expert/help service (ICE/H), has been developed to provide support for the help services of an IC. A general process model to represent the consultation process in an IC is described. Based on this model, an architecture has been developed to support the consultation process. The architecture depicts the use of a knowledge management system, a data management system and a communication (e-mail) system to emulate the consultation process. The ICE/H system has been implemented using this architecture to support an IC with 5000 users.

Original language	English (US)
Pages (from-to)	331-343
Number of pages	13
Journal	Information and Management
Volume	23
Issue number	6
DOIs	https://doi.org/10.1016/0378-7206(92)90015-8
State	Published - Dec 1992

Keywords

Consultation process
Database system
Electronic mail
Expert system
Information center
Knowledge base system
Knowledge representation

ASJC Scopus subject areas

Management Information Systems
Information Systems
Information Systems and Management

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10.1016/0378-7206(92)90015-8

Cite this

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title = "Integrating information systems technologies to support consultation in an information center",

abstract = "This paper presents an approach for integrating different types of information systems technologies to support the functions of an information center (IC). A knowledge-based system, information center expert/help service (ICE/H), has been developed to provide support for the help services of an IC. A general process model to represent the consultation process in an IC is described. Based on this model, an architecture has been developed to support the consultation process. The architecture depicts the use of a knowledge management system, a data management system and a communication (e-mail) system to emulate the consultation process. The ICE/H system has been implemented using this architecture to support an IC with 5000 users.",

keywords = "Consultation process, Database system, Electronic mail, Expert system, Information center, Knowledge base system, Knowledge representation",

author = "Sudha Ram and Stephen Hayne and David Carlson",

note = "Funding Information: This paper presents an approach for integrating different types of information systems technologies to support the functions of an information center (ICI. A knowledge-based system, information center expert/help service (ICE/H), has Sudha Ram is Associate Professor of Management Information Systems at the University of Arizona. She re-ceived a B.S. degree in mathematics, physics and chemistry from the Um-versity of Madras in 1979, PGDM from the Indian Institute of Manage-ment, Calcutta in 1981 and a Ph.D. from the University of Illinois at Ur-bana-champaign, in 198.5. Dr. Ram has published more than 20 refereed articles in journals such as Communi-cations of the ACM, IEEE Exoert, and IEEE Transactions on Knowledgk and Data Engineerkzg.{\textquoteright} Her research interests are in the areas of database and knowledge based systems. She is currently working on research projects funded by IBM, NCR, US ARMY, National Institute of Standards and Technology (NIST) and the Marketing Science Institute. Dr. Ram serves as a member of the editorial board of the Journal of Database Administration. She was the Guest-editor for the December 1991 issue of IEEE Computer on “Heterogeneous Distributed Database Systems”. She is a member of ACM, IEEE Computer Society and TIMS.",

year = "1992",

month = dec,

doi = "10.1016/0378-7206(92)90015-8",

language = "English (US)",

volume = "23",

pages = "331--343",

journal = "Information and Management",

issn = "0378-7206",

publisher = "Elsevier B.V.",

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AU - Ram, Sudha

AU - Hayne, Stephen

AU - Carlson, David

N1 - Funding Information: This paper presents an approach for integrating different types of information systems technologies to support the functions of an information center (ICI. A knowledge-based system, information center expert/help service (ICE/H), has Sudha Ram is Associate Professor of Management Information Systems at the University of Arizona. She re-ceived a B.S. degree in mathematics, physics and chemistry from the Um-versity of Madras in 1979, PGDM from the Indian Institute of Manage-ment, Calcutta in 1981 and a Ph.D. from the University of Illinois at Ur-bana-champaign, in 198.5. Dr. Ram has published more than 20 refereed articles in journals such as Communi-cations of the ACM, IEEE Exoert, and IEEE Transactions on Knowledgk and Data Engineerkzg.’ Her research interests are in the areas of database and knowledge based systems. She is currently working on research projects funded by IBM, NCR, US ARMY, National Institute of Standards and Technology (NIST) and the Marketing Science Institute. Dr. Ram serves as a member of the editorial board of the Journal of Database Administration. She was the Guest-editor for the December 1991 issue of IEEE Computer on “Heterogeneous Distributed Database Systems”. She is a member of ACM, IEEE Computer Society and TIMS.

PY - 1992/12

Y1 - 1992/12

N2 - This paper presents an approach for integrating different types of information systems technologies to support the functions of an information center (IC). A knowledge-based system, information center expert/help service (ICE/H), has been developed to provide support for the help services of an IC. A general process model to represent the consultation process in an IC is described. Based on this model, an architecture has been developed to support the consultation process. The architecture depicts the use of a knowledge management system, a data management system and a communication (e-mail) system to emulate the consultation process. The ICE/H system has been implemented using this architecture to support an IC with 5000 users.

AB - This paper presents an approach for integrating different types of information systems technologies to support the functions of an information center (IC). A knowledge-based system, information center expert/help service (ICE/H), has been developed to provide support for the help services of an IC. A general process model to represent the consultation process in an IC is described. Based on this model, an architecture has been developed to support the consultation process. The architecture depicts the use of a knowledge management system, a data management system and a communication (e-mail) system to emulate the consultation process. The ICE/H system has been implemented using this architecture to support an IC with 5000 users.

KW - Consultation process

KW - Database system

KW - Electronic mail

KW - Expert system

KW - Information center

KW - Knowledge base system

KW - Knowledge representation

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Integrating information systems technologies to support consultation in an information center

Abstract

Keywords

ASJC Scopus subject areas

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