Increasing the willingness of novices to use computer application software

Richard E. Yellen, Jay F. Nunamaker

Research output: Contribution to journalArticlepeer-review


The use of computer application software could be increased. The goal of this research was to determine which instruction module format most effectively motivates potential users to use the software. When incorporated into software such as decision support tools, this better instruction module would increase the willingness of novices to use the software for problem solving. We examined four instruction module formats, resulting from combining two types of media presentation (electronic and print) with two types of educational approaches (programmed learning and a help facility) in a laboratory experiment. Seventy-two subjects learned to use a financial decision support tool by accessing two of the four instruction modules. Throughout the experiment, we collected behavioral and attitudinal data concerning the subjects' willingness to use the instruction modules. The electronic programmed learning instruction module appears to be the format of choice. The research methodology successfully provides input for instruction module format for computer application software such as decision support tools.

Original languageEnglish (US)
Pages (from-to)279-285
Number of pages7
JournalThe Journal of Systems and Software
Issue number3
StatePublished - Jul 1991

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Hardware and Architecture


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