Implementing Psychological First Aid for Healthcare Workers During the COVID-19 Pandemic: A Feasibility Study of the ICARE Model

Alexa B. Chandler; Aubrey A. Wank; John R. Vanuk; Mary Frances O’Connor; Bradley A. Dreifuss; Heather M. Dreifuss; Katherine D. Ellingson; Sana M. Khan; Sydney E. Friedman; Amy Athey

doi:10.1007/s10880-022-09900-w

Implementing Psychological First Aid for Healthcare Workers During the COVID-19 Pandemic: A Feasibility Study of the ICARE Model

Alexa B. Chandler
, Aubrey A. Wank
, John R. Vanuk
, Mary Frances O’Connor
, Bradley A. Dreifuss
, Heather M. Dreifuss
, Katherine D. Ellingson
, Sana M. Khan
, Sydney E. Friedman
, Amy Athey

Research output: Contribution to journal › Article › peer-review

13 Scopus citations

Abstract

Maintaining the resilience of healthcare workers (HCWs) during the protracted COVID-19 pandemic is critical as chronic stress is associated with burnout, inability to provide high-quality care, and decreased attentiveness to infection prevention protocols. Between May and July 2020, we implemented the ICARE model of psychological first aid (PFA) in a novel online (i.e., telehealth) format to address the psychological support needs of HCWs during the COVID-19 pandemic. We found that HCWs needed psychological support related to obtaining clear information about pandemic policies and guidelines, navigating new rules and responsibilities, and processing overwhelming and conflicting emotions. The HCWs in our program repeatedly expressed appreciation for the support we provided. Future directions include establishing online discussion forums, increasing opportunities for individual support, and training HCWs to provide peer support using PFA. This program has far-reaching potential benefit to HCWs and to society at large in the context of a pandemic.

Original language	English (US)
Pages (from-to)	482-489
Number of pages	8
Journal	Journal of Clinical Psychology in Medical Settings
Volume	30
Issue number	3
DOIs	https://doi.org/10.1007/s10880-022-09900-w
State	Published - Sep 2023

Keywords

COVID-19
Healthcare workers (HCWs)
ICARE
Psychological first aid (PFA)
Telehealth

ASJC Scopus subject areas

Clinical Psychology

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10.1007/s10880-022-09900-w

Cite this

Chandler, A. B., Wank, A. A., Vanuk, J. R., O’Connor, M. F., Dreifuss, B. A., Dreifuss, H. M., Ellingson, K. D., Khan, S. M., Friedman, S. E., & Athey, A. (2023). Implementing Psychological First Aid for Healthcare Workers During the COVID-19 Pandemic: A Feasibility Study of the ICARE Model. Journal of Clinical Psychology in Medical Settings, 30(3), 482-489. https://doi.org/10.1007/s10880-022-09900-w

Chandler, AB, Wank, AA, Vanuk, JR, O’Connor, MF, Dreifuss, BA, Dreifuss, HM, Ellingson, KD, Khan, SM, Friedman, SE & Athey, A 2023, 'Implementing Psychological First Aid for Healthcare Workers During the COVID-19 Pandemic: A Feasibility Study of the ICARE Model', Journal of Clinical Psychology in Medical Settings, vol. 30, no. 3, pp. 482-489. https://doi.org/10.1007/s10880-022-09900-w

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abstract = "Maintaining the resilience of healthcare workers (HCWs) during the protracted COVID-19 pandemic is critical as chronic stress is associated with burnout, inability to provide high-quality care, and decreased attentiveness to infection prevention protocols. Between May and July 2020, we implemented the ICARE model of psychological first aid (PFA) in a novel online (i.e., telehealth) format to address the psychological support needs of HCWs during the COVID-19 pandemic. We found that HCWs needed psychological support related to obtaining clear information about pandemic policies and guidelines, navigating new rules and responsibilities, and processing overwhelming and conflicting emotions. The HCWs in our program repeatedly expressed appreciation for the support we provided. Future directions include establishing online discussion forums, increasing opportunities for individual support, and training HCWs to provide peer support using PFA. This program has far-reaching potential benefit to HCWs and to society at large in the context of a pandemic.",

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Implementing Psychological First Aid for Healthcare Workers During the COVID-19 Pandemic: A Feasibility Study of the ICARE Model

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Keywords

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