Identifying barriers to and opportunities for telehealth implementation amidst the COVID-19 pandemic by using a human factors approach: A leap into the future of health care delivery?

Research output: Contribution to journalReview articlepeer-review

Abstract

The extensive uptake of telehealth has considerably transformed health care delivery since the beginning of the COVID-19 pandemic and has imposed tremendous challenges to its large-scale implementation and adaptation. Given the shift in paradigm from telehealth as an alternative mechanism of care delivery to telehealth as an integral part of the health system, it is imperative to take a systematic approach to identifying barriers to, opportunities for, and the overall impact of telehealth implementation amidst the current pandemic. In this work, we apply a human factors framework, the Systems Engineering Initiative for Patient Safety model, to guide our holistic analysis and discussion of telehealth implementation, encompassing the health care work system, care processes, and outcomes.

Original languageEnglish (US)
Article numbere24860
JournalJMIR Human Factors
Volume8
Issue number2
DOIs
StatePublished - Apr 2021

Keywords

  • COVID-19
  • Healthcare system
  • Human factors
  • Implementation
  • SEIPS
  • Telehealth

ASJC Scopus subject areas

  • Health Informatics
  • Human Factors and Ergonomics

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