High-volume teleradiology service: Focus on radiologist satisfaction

Elizabeth Krupinski, Kevin McNeill, Kai Haber, Theron Ovitt

Research output: Contribution to journalArticlepeer-review

16 Scopus citations


In 1998 we surveyed our radiologist on teleradiology satisfaction. Results were generally positive. In 2002 we experienced a sevenfold case increase in teleradiology volume. The present study surveyed the radiologists again. The hypothesis was that, with increased case volume and radiologist experience with the system, ratings would increase. Image quality was excellent/good, although plain film and ultra sound (US) had more fair/poor ratings. Monitors, navigation, and image processing, and Web-based reporting were rated as excellent/good. The voice-recognition system was rated poorly. Diagnostic confidence was about the same as for film. Exceptions were magnetic resonance imaging (MRI) US, and plain film. Up to 10% of cases are unreadable because of poor image quality, not enough images, or inadequate patient history. Overall, the radiologists are satisfied, although some improvements can be made.

Original languageEnglish (US)
Pages (from-to)203-209
Number of pages7
JournalJournal of Digital Imaging
Issue number2
StatePublished - Jun 2003
Externally publishedYes


  • Evaluation
  • Teleradiology
  • User satisfaction

ASJC Scopus subject areas

  • Radiological and Ultrasound Technology
  • Radiology Nuclear Medicine and imaging
  • Computer Science Applications


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