@inproceedings{babe7931e9514dd3a173fe2e28f24c76,
title = "Group support systems in practice: experience at IBM",
abstract = "The authors present the results of a group support system field study conducted at an IBM site. Data collected included session pre- and postquestionnaires and facilitator observations plus follow-up interviews with managers and participants. Process and outcome effectiveness, efficiency, and user satisfaction were consistently higher with group support systems. A comparison of man-hours expended showed a 56% savings attributable to group support system use. The results of this field study contradict some laboratory experiment findings and support others. Directions for future field and experimental research to solve apparent differences and provide further clarification are identified.",
author = "Nunamaker, {Jay F.} and Doug Vogel and Alan Heminger and Ben Martz and Ron Grohowski and Chris McGoff",
year = "1989",
language = "English (US)",
isbn = "0818619139",
series = "Proceedings of the Hawaii International Conference on System Science",
publisher = "Publ by Western Periodicals Co",
pages = "378--386",
editor = "Anon",
booktitle = "Proceedings of the Hawaii International Conference on System Science",
note = "Proceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences: Decision Support and Knowledge-Based Systems Track ; Conference date: 03-01-1989 Through 06-01-1989",
}