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Exploring antecedents of customer citizenship behaviors in services
Laee Choi, Sherry L. Lotz
Family and Consumer Sciences, School of
Research output
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Contribution to journal
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Article
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peer-review
47
Scopus citations
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Dive into the research topics of 'Exploring antecedents of customer citizenship behaviors in services'. Together they form a unique fingerprint.
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Social Sciences
Affective Commitment
100%
Organizational Justice
66%
Service Provider
66%
Justice
33%
Structural Equation Modeling
33%
Social Exchange Theory
33%
Social Interaction
33%
Keyphrases
Customer Context
20%
Customer Perceived Support
20%
Perception of Organizational Support
20%
Customer Affective Commitment
20%
Organizational Justice Perceptions
20%
Perceived Justice
20%
Perceived Organizational Support
20%
Perceived Organizational Justice
20%
Reciprocal Reward
20%
Computer Science
Organizational Support
100%
Customer Response
50%
Psychology
Organizational Support
100%
Social Interaction
50%