Examining technology acceptance by individual law enforcement officers: An exploratory study

Paul Jen Hwa Hu, Chienting Lin, Hsinchun Chen

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


Management of technology implementation has been a critical challenge to organizations, public or private. In particular, user acceptance is paramount to the ultimate success of a newly implemented technology in adopting organizations. This study examined acceptance of COPLINK, a suite of IT applications designed to support law enforcement officers' analyses of criminal activities. We developed a factor model that explains or predicts individual officers' acceptance decision-making and empirically tested this model using a survey study that involved more than 280 police officers. Overall, our model shows a reasonably good fit to officers' acceptance assessments and exhibits satisfactory explanatory power. Our analysis suggests a prominent core influence path from efficiency gain to perceived usefulness and then to intention to accept. Subjective norm also appears to have a significant effect on user acceptance through the mediation of perceived usefulness. Several managerial implications derived from our study findings are also discussed.

Original languageEnglish (US)
Pages (from-to)209-222
Number of pages14
JournalLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
StatePublished - Dec 1 2003

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)


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