Enhancing patients' trust in the virtual home healthcare nurse

Kimberly Shea, Judith A. Effken

Research output: Contribution to journalArticlepeer-review

20 Scopus citations


Typically, patients develop trusting relationships with their nurses through a variety of face-to-face, often hands-on, interpersonal interactions that convey the nurse's ability, integrity, and benevolence. However, in telehome care, face-to-face interaction is limited, so nurses must learn to use different strategies to convey those professional characteristics that promote patients' trust. This study explores the nature of trust and the way it develops, and suggests strategies that can be used by telehome care nurses to counter any barriers to trust imposed by the technology.

Original languageEnglish (US)
Pages (from-to)135-141
Number of pages7
JournalCIN - Computers Informatics Nursing
Issue number3
StatePublished - May 2008


  • Home healthcare
  • Telehealth
  • Trust
  • User computer interface

ASJC Scopus subject areas

  • Health Informatics
  • Nursing (miscellaneous)


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