@inproceedings{cb7aa961ce9042e3bdb0dcb1cf5f9f58,
title = "Embedding facilitation in group support systems to manage distributed group behavior",
abstract = "Addresses the need for automated facilitation to buttress facilitation efforts in managing behavior in a virtual environment. It is within this environment that we need to concentrate our efforts, as the nature of virtual work brings added challenges to successful facilitation. We propose the concept of embedded facilitation, in which we implant intelligent agent-based behavioral indicators into group support systems (GSSs) to serve as the {"}eyes and ears{"} of the facilitator, and where, based on these indicators, either automated repeatable processes are launched or thinkLets are suggested to the facilitator from which to select and launch processes. We suggest that embedded facilitation would reduce the need for the facilitator to fully understand intervention techniques. It is our contention that, in embedding facilitation, the use of GSSs could be made scalable and dramatically alter the way in which virtual teams interact.",
keywords = "Auditory implants, Automation, Collaboration, Collaborative software, Environmental management, Information management, Intelligent agent, Portals, Virtual environment, Virtual groups",
author = "Lopez, {A. V.} and Q. Booker and Shkarayeva, {N. S.} and Briggs, {R. O.} and Nunamaker, {J. F.}",
note = "Publisher Copyright: {\textcopyright} 2002 IEEE.; 35th Annual Hawaii International Conference on System Sciences, HICSS 2002 ; Conference date: 07-01-2002 Through 10-01-2002",
year = "2002",
doi = "10.1109/HICSS.2002.993939",
language = "English (US)",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
publisher = "IEEE Computer Society",
pages = "588--596",
editor = "Sprague, {Ralph H.}",
booktitle = "Proceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS 2002",
}