Efficiency analysis of a multi-specialty telemedicine service

E. Krupinski, P. Webster, M. Dolliver, R. S. Weinstein, A. M. Lopez

Research output: Contribution to journalArticlepeer-review

20 Scopus citations


Objective. The goal of this project was to assess case turn-around times for store-and-forward and real-time video consultations in the Arizona Telemedicine Program. Materials and Methods: Five components contributing to total case turn-around time were analyzed. Each parameter was submitted to statistical analysis and compared for store-and-and real-time sessions. Results. Turn-around for real-time are longer than for store-and-forward sessions. Real-time sessions take longer, from when the consulting clinician is contacted to the time the case is reviewed. This is compounded by the fact that real-time sessions sometimes need to be rescheduled. For both types of consults, the time to deliver the final report is the longest segment of the total turn-around time. Conclusion. Several factors contribute to case turn- around times. By identifying and analyzing each contributing factor, it is possible to revise consult protocols to improve efficiency.

Original languageEnglish (US)
Pages (from-to)265-271
Number of pages7
JournalTelemedicine Journal
Issue number3
StatePublished - 1999

ASJC Scopus subject areas

  • Medicine(all)


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