Do I really have to? User acceptance of mandated technology

Sue A. Brown, A. P. Massey, M. M. Montoya-Weiss, J. R. Burkman

Research output: Contribution to journalArticlepeer-review

518 Scopus citations


Extensive research supports the notion that usefulness and ease of use are primary drivers of user intentions to adopt new technology. However, this research has been conducted primarily in environments in which adoption was voluntary. When technology use is mandated, as it is in many organizations, we expect that the underlying relationships of traditional technology acceptance models will be different. In this paper, we discuss our current understanding of technology acceptance, as well as the notion of mandated use. We then discuss a field study conducted in the banking industry to examine technology acceptance models in a mandated use environment. The results indicate that there are, in fact, differences in the underlying relationships of technology acceptance models in this mandatory use situation. The paper concludes with a discussion of the implications for research and practice. European Journal of Information Systems (2000) 11.

Original languageEnglish (US)
Pages (from-to)283-295
Number of pages13
JournalEuropean Journal of Information Systems
Issue number4
StatePublished - Dec 2002

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences


Dive into the research topics of 'Do I really have to? User acceptance of mandated technology'. Together they form a unique fingerprint.

Cite this