Dimensions of Capacity in Nonprofit Human Service Organizations

William A. Brown, Fredrik O. Andersson, Suyeon Jo

Research output: Contribution to journalArticlepeer-review

33 Scopus citations


The purpose of this paper is to present and develop a firmer grasp of the underlying dimensions of organizational capacity in nonprofit human service organizations. The paper draws on the resource-based view of the organization (Barney et al. in Journal of Management 37:1299, 2011; Wernerfelt in Strategic Management Journal 5:171, 1984), which recognizes that organizational attributes and capabilities facilitate performance. Interviews were conducted with 66 executives in moderate sized, human service organizations to discuss factors that influence performance. Findings suggest that human, financial, and social capital all contribute to organizational performance. Executives emphasized the quality of people associated with the organization including the role of the board of directors in supporting performance. Many respondents also believed that maintaining healthy and dynamic external relationships was critical to success.

Original languageEnglish (US)
Pages (from-to)2889-2912
Number of pages24
Issue number6
StatePublished - Dec 1 2016
Externally publishedYes


  • Capacity building
  • Management
  • Resource-based perspective

ASJC Scopus subject areas

  • Business and International Management
  • Sociology and Political Science
  • Public Administration
  • Strategy and Management


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