Developing trust in virtual teams

C. Suzanne Iacono, Suzanne Weisband

Research output: Chapter in Book/Report/Conference proceedingConference contribution

170 Scopus citations


A research project with distributed electronic teams was conducted to examine how virtual temporary teams quickly develop and maintain trust relationships with people that they hardly know, and may never meet again, with the goal of producing interdependent work. We collected data from 14 teams of students from three different universities with the aim of providing a theoretical and empirical explanation of what temporary, distributed teams do to produce trust as a foundation for cooperative work. Our results suggest that high levels of trust were maintained in teams that engaged in continuous and frequent interaction, were more efficient in moving through the phases of the project, focused on the work content of their projects, and achieved sufficient amounts of social penetration during the first pan of the project to increase their work effectiveness throughout its conclusion. The implications of trust in virtual teams are discussed.

Original languageEnglish (US)
Title of host publicationInformation Systems - Collaboration Systems and Technology
PublisherIEEE Comp Soc
Number of pages9
ISBN (Print)0818677430
StatePublished - 1997
EventThe 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30 - Wailea, HI, USA
Duration: Jan 7 1997Jan 10 1997


ConferenceThe 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30
CityWailea, HI, USA

ASJC Scopus subject areas

  • General Computer Science


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