Designing interfaces to maximize the quality of collaborative work

Judee K. Burgoon, Bjorn Bengtsson, Joseph A. Bonito, Artemio Ramirez, Norah E. Dunbar

Research output: Contribution to journalConference articlepeer-review

7 Scopus citations


Technological advances provide designers with tools to develop interfaces with anthropomorphic qualities. However, it is not known how human participants accommodate such design features in their interactions with computers, nor do we know if these features facilitate or hinder information exchange and task performance. Study 1 examined the properties of mediation, contingency, and modality richness, whereas Study 2 examined the property of mediation. Results show that the some design features are better than others given the goal of the encounter (e.g., passive involvement vs. relation building). Discussion focuses on the relation between user perceptions, design features, and task outcomes.

Original languageEnglish (US)
Pages (from-to)32
Number of pages1
JournalProceedings of the Hawaii International Conference on System Sciences
StatePublished - 1999
EventProceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32 - Maui, HI, USA
Duration: Jan 5 1999Jan 8 1999

ASJC Scopus subject areas

  • General Computer Science

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