Demonstration of the health literacy universal precautions toolkit lessons for quality improvement

Natabhona M. Mabachi; Maribel Cifuentes; Juliana Barnard; Angela G. Brega; Karen Albright; Barry D. Weiss; Cindy Brach; David West

doi:10.1097/JAC.0000000000000102

Demonstration of the health literacy universal precautions toolkit lessons for quality improvement

Natabhona M. Mabachi, Maribel Cifuentes, Juliana Barnard, Angela G. Brega, Karen Albright, Barry D. Weiss, Cindy Brach, David West

Family and Community Medicine

Research output: Contribution to journal › Article › peer-review

31 Scopus citations

Abstract

The Agency for Healthcare Research and Quality Health Literacy Universal Precautions Toolkit was developed to help primary care practices assess and make changes to improve communication with and support for patients. Twelve diverse primary care practices implemented assigned tools over a 6-month period. Qualitative results revealed challenges practices experienced during implementation, including competing demands, bureaucratic hurdles, technological challenges, limited quality improvement experience, and limited leadership support. Practices used the Toolkit flexibly and recognized the efficiencies of implementing tools in tandem and in coordination with other quality improvement initiatives. Practices recommended reducing Toolkit density and making specific refinements.

Original language	English (US)
Pages (from-to)	199-208
Number of pages	10
Journal	Journal of Ambulatory Care Management
Volume	39
Issue number	3
DOIs	https://doi.org/10.1097/JAC.0000000000000102
State	Published - 2016

Keywords

Health literacy
Primary care
Qualitative
Quality improvement
Toolkit
Universal precautions

ASJC Scopus subject areas

Health Policy

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10.1097/JAC.0000000000000102

Cite this

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abstract = "The Agency for Healthcare Research and Quality Health Literacy Universal Precautions Toolkit was developed to help primary care practices assess and make changes to improve communication with and support for patients. Twelve diverse primary care practices implemented assigned tools over a 6-month period. Qualitative results revealed challenges practices experienced during implementation, including competing demands, bureaucratic hurdles, technological challenges, limited quality improvement experience, and limited leadership support. Practices used the Toolkit flexibly and recognized the efficiencies of implementing tools in tandem and in coordination with other quality improvement initiatives. Practices recommended reducing Toolkit density and making specific refinements.",

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Demonstration of the health literacy universal precautions toolkit lessons for quality improvement

Abstract

Keywords

ASJC Scopus subject areas

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