Consumers' evaluation of value-added pharmacy services.

D. C. Malone, K. L. Rascati, J. P. Gagnon

Research output: Contribution to journalArticlepeer-review

14 Scopus citations


One proposal for community pharmacies to survive in an increasingly competitive market is to offer services that consumers want and need. This study examined the effects of such a value-added pharmacy services (VAPS) program implemented at 19 experimental pharmacies; another 16 pharmacies served as a control group. The study found that patrons of VAPS pharmacies received more pharmacy services and were more likely to report that the pharmacist talked to them about their medication than patrons of control pharmacies. This study demonstrates that a value-added services program can have an impact on pharmaceutical services.

Original languageEnglish (US)
Pages (from-to)48-56
Number of pages9
JournalAmerican Pharmacy
Issue number3
StatePublished - Mar 1993

ASJC Scopus subject areas

  • Pharmaceutical Science


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