Communication-Garden System: Visualizing a computer-mediated communication process

Bin Zhu, Hsinchun Chen

Research output: Contribution to journalArticlepeer-review

9 Scopus citations


Archives of computer-mediated communication (CMC) could be valuable organizational resources. Most CMC archive systems focus on presenting one of the three aspects of a CMC community: discussion content, participants' behavior, or social networks among participants. Very few CMC archive systems support the easy integration of these three aspects. This paper thus describes two-phase research to propose an automatic approach that facilitates users' integrated understanding of discussion content and behavior of CMC participants. We validated the approach through the development and evaluation of a prototype system, the Communication-Garden system.

Original languageEnglish (US)
Pages (from-to)778-794
Number of pages17
JournalDecision Support Systems
Issue number4
StatePublished - Nov 2008


  • Computer-mediated communication
  • Information analysis
  • Information categorization
  • Information visualization

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Information Systems and Management


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