Abstract
Advocates claim that in comparison to traditional models of service delivery, co-production can have many benefits for citizens (e.g., Levine and Fisher, 1984; Needham, 2008). This chapter explores those claims, and focuses specifically on the potential empowerment effects of co-production for citizens. The basic argument is that when citizens play proactive roles through co-production, services become more closely aligned with their interests and needs (Whitaker, 1980; Brudney and England, 1983; Levine and Fisher, 1984; Pestoff, 2006; Thomas, 2013), which leads to greater satisfaction with services (Pestoff, 2006; Voorberg, Bekkers and Tummers, 2015). Moreover, the process of exercising voice, control, and influence (which is generally absent in traditional service delivery) generates a sense of empowerment among citizens (Needham, 2008). To unpack this argument, we begin with a brief discussion about co-production and its application at the individual, group, and collective levels. We then introduce a theory of empowerment and draw connections to each level of co-production. Finally, we review the literature, concentrating on empirical studies that examine empowerment.
Original language | English (US) |
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Title of host publication | Co-Production and Co-Creation |
Subtitle of host publication | Engaging Citizens in Public Services |
Publisher | Taylor and Francis |
Pages | 231-239 |
Number of pages | 9 |
ISBN (Electronic) | 9781351792578 |
ISBN (Print) | 9781138700116 |
DOIs | |
State | Published - Jan 1 2018 |
Externally published | Yes |
ASJC Scopus subject areas
- General Economics, Econometrics and Finance
- General Business, Management and Accounting
- General Social Sciences