Best Practices in Videoconferencing-Based Telemental Health April 2018

Jay H. Shore, Peter Yellowlees, Robert Caudill, Barbara Johnston, Carolyn Turvey, Matthew Mishkind, Elizabeth Krupinski, Kathleen Myers, Peter Shore, Edward Kaftarian, Donald Hilty

Research output: Contribution to journalArticlepeer-review

99 Scopus citations


Telemental health, in the form of interactive videoconferencing, has become a critical tool in the delivery of mental health care. It has demonstrated the ability to increase access to and quality of care, and in some settings to do so more effectively than treatment delivered in-person. This article updates and consolidates previous guidance developed by The American Telemedicine Association (ATA) and The American Psychiatric Association (APA) on the development, implementation, administration, and provision of telemental health services. The guidance included in this article is intended to assist in the development and delivery of effective and safe telemental health services founded on expert consensus, research evidence, available resources, and patient needs. It is recommended that the material reviewed be contemplated in conjunction with APA and ATA resources, as well as the pertinent literature, for additional details on the topics covered.

Original languageEnglish (US)
Pages (from-to)827-832
Number of pages6
JournalTelemedicine and e-Health
Issue number11
StatePublished - Nov 2018


  • policy
  • telehealth
  • telemedicine
  • telemental health

ASJC Scopus subject areas

  • Health Informatics
  • Health Information Management


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