@inproceedings{f4ae49bc19114a4fbc52df832f45abc9,
title = "Automated support for business process re-engineering: A case study at IBM",
abstract = "A three-month pilot project to model and reengineer one of IBM's business units using enterprise analyzer, a methodology and supporting group software tools for modeling and analyzing business processes, is described. The methodology combines collaborative model building with creative problem reframing to enable multilevel, cross-functional business teams to examine and redesign business processes quickly. The tools developed for this project extend the capabilities of existing technology to help groups build complex representations of their organization. The results of this pilot project suggest that the methodology and supporting tools can be effectively applied to reengineer business processes, but also suggest the need for improvement.",
author = "Dennis, {Alan R.} and Daniels, {Robert M.} and Glenda Hayes and Nunamaker, {Jay F.}",
note = "Publisher Copyright: {\textcopyright} 1993 IEEE.; 26th Hawaii International Conference on System Sciences, HICSS 1993 ; Conference date: 08-01-1993",
year = "1993",
doi = "10.1109/HICSS.1993.284309",
language = "English (US)",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
publisher = "IEEE Computer Society",
pages = "169--178",
booktitle = "Proceedings of the 26th Hawaii International Conference on System Sciences, HICSS 1993",
}