An investigation into knowledge acquisition using a group decision support system

Yihwa Irene Liou, Jay F. Nunamaker

Research output: Contribution to journalArticlepeer-review

24 Scopus citations


Group Decision Support Systems (GDSS) previously have been used to facilitate a variety of group activities. This study explores the use of a GDSS to facilitate knowledge acquisition from multiple experts to build a help-service expert system for an information center. Observations from this study indicate that a GDSS can facilitate knowledge acquisition from a group of experts by documenting knowledge electronically, supporting parallel knowledge extraction from several experts, offering a structured process, and providing a collaborative atmosphere which facilitates group interactions, resolves conflicts, and enriches the domain of expertise. The findings show that structured analysis techniques are useful in planning for knowledge acquisition, the participation of end users is important, and that a designated primary expert is helpful when multiple experts are involved.

Original languageEnglish (US)
Pages (from-to)121-132
Number of pages12
JournalInformation and Management
Issue number3
StatePublished - Mar 1993


  • Group decision support systems
  • Knowledge acquisition from multiple experts
  • Knowledge acquisition techniques

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management


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