Addressing illegal workplace discrimination and the interactions that lead to complaints in healthcare organizations

Darrell Norman Burrell, Allison J. Huff, Margaret Crowe, Delores Springs, Kevin Richardson, Aikyna Finch, Terrence Duncan

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

A study of healthcare organizations found that 87% reported instances of discrimination, the highest industry rate. Illegal workplace discrimination can have many impacts, from reduced employee morale to higher recruitment and litigation costs. Healthcare organizations must address this issue because it can significantly impact their ability to provide quality patient care. Discrimination can lead to a decrease in employee morale, a decrease in productivity, and a decrease in the quality of care that is provided. It can also lead to higher turnover rates and costs associated with recruiting and training new employees. In addition, it can lead to an increase in patient complaints and a decrease in patient satisfaction. This chapter explores how leadership and organizational culture interventions can make a difference.

Original languageEnglish (US)
Title of host publicationLeadership Strategies for Effective Diversity Management
PublisherIGI Global
Pages124-149
Number of pages26
ISBN (Electronic)9798369310519
ISBN (Print)9798369310502
DOIs
StatePublished - Dec 29 2023

ASJC Scopus subject areas

  • General Economics, Econometrics and Finance
  • General Business, Management and Accounting

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