Abstract
The Internet website has become an effective marketing vehicle for sport organizations. The purpose of this study was to examine theoretical relationships between key variables of online sport consumption behavior such as sport consumers' perceptions of sport website quality, satisfaction, and behavioral loyalty to the websites. In addition, the mediating effect of e-satisfaction between website quality and e-loyalty was examined. The results of data analyses using structural equation model tests revealed that loyalty to a sport team's website was more likely to occur as sport fans developed positive perceptions and satisfaction with the website. The results also suggested that consumer e-satisfaction is an important mediating variable between sport website quality and e-loyalty.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 458-473 |
| Number of pages | 16 |
| Journal | Journal of Sport Management |
| Volume | 25 |
| Issue number | 5 |
| DOIs | |
| State | Published - 2011 |
| Externally published | Yes |
ASJC Scopus subject areas
- General Decision Sciences
- Orthopedics and Sports Medicine
- Physical Therapy, Sports Therapy and Rehabilitation
- Organizational Behavior and Human Resource Management