Bhappu, A. &
Helm, S.,
2019,
Advances in Service Science - Proceedings of the 2018 INFORMS International Conference on Service Science. Yang, H. & Qiu, R. (eds.).
Springer Science and Business Media B.V.,
p. 73-81 9 p. (Springer Proceedings in Business and Economics).
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution